award

OUR SPONSORS

GOLD SPONSOR

SUPPORTING PARTNER

STRATEGIC SPONSORS

Our Speakers

Join visionary speakers from leading organisations for crucial insights and expert opinions.
Venesa Musovic

Venesa Musovic

Lead Editor, Customer Experience Magazine (CXM)

Interested in face to face meeting?

Michelle Spaul

Michelle Spaul

Customer Experience Consultant, Delta Swan

Interested in face to face meeting?

Gregorio Uglioni

Gregorio Uglioni

Head Business Transformation Kantonsspital Winterthur

Interested in face to face meeting?

Stefan Osthaus

Stefan Osthaus

President and Founder The Customer Institute

Interested in face to face meeting?

About This Event

Digital Customer Experience Series - EUROPE

Companies are witnessing a gradual shift in customer preferences. The initial days of the pandemic had forced both the companies and customers to adopt digital means of communication. Now is the time to put those strategies to test to understand the business impact of Digital Transformation.

Also, now that the consumers have understood the importance of these changes, companies need to strive hard to meet and exceed those expectations. The customer groups who were comfortable with the brick and mortar units in the high streets are to be provided with renewed hybrid experiences in the days to come.

WHY ATTEND?

Customer Experience Management (CXM) is fast becoming a critical differentiator in today’s hyper-connected, sensitive, and competitive European market.

Customer Experience encapsulates the entire lifecycle of your customers. There’s a sizeable business value in managing customer experiences effectively, which correlates with revenue growth potential.

Transforming the enterprise through customer experience means:

  • Increased customer engagement, enhancing and augmenting sales while boosting reve-nue from existing customers as well as creating new sales channels by word of mouth.
  • Strengthening brand fondness using technology to establish distinguished experiences.
  • Lower costs due to effective interaction with customers in real-time with consistent cus-tomer service.
  • Increasing customer retention and loyalty through cherished and memorable customer interactions.
  • Aligning the organisation to develop better products and services by successful quantifi-cation of customer feedback.
  • Organisations that bridge the gap between customer demand and what they are deliver-ing lead in customer experience and outperform the broader market by a substantial percentage.

PARTICIPATION FORMATS

Maximise your benefits by choosing the most suitable option.

DELEGATE PARTICIPATION (LIVE)

  • 1 Delegate pass
  • Full access to all Virtual Event platforms
  • Opportunity to invite attendees to One-to-One Online Business Meetings
  • Post Event materials including Video presentations
  • Standard price: 350 EUR

FOCUS EXHIBITION

  • 2 Delegate passes
  • Full access to all Virtual Event platforms
  • 4 Prescheduled 1-to-1 Online Business Meetings
  • Post Event materials including Video presentations
  • Exclusive Branding Package

SPEAKER OPPORTUNITY

  • Speaker slot in the Technical Conference
  • 1 Delegate pass
  • Full access to all Virtual Event platforms
  • Post Event materials including Video presentations
  • Presentations from the event in PDF format
  • Branding Package

SPONSORSHIP OPPORTUNITIES

  • Extended number of Delegate passes
  • Full access to all Virtual Event platforms
  • Speaker slot
  • Prescheduled 1-to-1 Online Business Meetings (x4, x8, x10+)
  • Post Event materials including Video presentations
  • Exclusive Sponsorship Branding Package

Event Schedule

Match the time with you
Opening Remarks
10:00
Panel Discussion: Addressing the roadblocks for extensive CX implementation in Europe
10:10
Creating a hybrid high street experience
10:50
Minimising customer effort and creating frictionless processes
10:00
Panel Discussion: Evolving strategies for better understanding the process from acquisition to engagement to retention and eventually growth to deliver an ultimate customer experience
10:30
Guide to building customer centric B2B experiences
11:00

Request Complete Summit Agenda

Our Partners

Our Partners

Testimonials

Words from our clients that fuel our zeal to serve better.
DIRK VANDE VELDE
DIRK VANDE VELDE
Chief Sustainable Development Officer
ADI AGGARWAL
ADI AGGARWAL
Program Manager, Global Gas Solutions
POUL WOODALL
POUL WOODALL
Director, Environment & Sustainability
ERIC VAN DER SCHANS
ERIC VAN DER SCHANS
Director Environmental Management
OSKAR KARASH, BRIAN KYUNGSEOK YUN
OSKAR KARASH, BRIAN KYUNGSEOK YUN
Vice President / Manager, Technical Marketing
MOHAMMED AL ALMUKHAINI
MOHAMMED AL ALMUKHAINI
Communication & Community Relations
JAVIER MENDEZ REPISO
JAVIER MENDEZ REPISO
Commercial Director
CHRIS MILLMAN
CHRIS MILLMAN
Vice President of Corporate Marine Technology
Marcus Schärer,
Marcus Schärer,
Head of Global Marketing Marine
Daniel M. Gianfalla
Daniel M. Gianfalla
Vice Chairman
Parker Larson
Parker Larson
Director of Commercial Programs
Jose Maria Ruiz Anton
Jose Maria Ruiz Anton
Head of LNG Bunkering Development
JD Bhusri
JD Bhusri
Director Global Sourcing / Supply chain
Jason Hartwig
Jason Hartwig
Research Aerospace Engineer
Anshul Tuteja
Anshul Tuteja
Director
Alexander Panagopulos
Alexander Panagopulos
The Founder & CEO of Forward Ships and Chairman of Arista Group
FASLUDDEEN HADI
FASLUDDEEN HADI
CEO at PETRONAS Energy Trading Limited
Wael Hamed Abdel Moati
Wael Hamed Abdel Moati
OAPEC, Gas Industries Expert

Register Free Ticket

Checking Ticket via QR Code

Our Upcoming Events

The latest updated

Digital Customer Experience Series – LATAM

23-24 November 2021
Virtual

6th Annual LNG Summit USA 2021

9-10 March 2022
Houston, Texas

Blockchain Finance Forum – 2nd Edition

8 – 9 December 2021
Virtual

Contact Us

    Our Upcoming Events

    The latest updated

    Future of Maritime Solutions Summit

    23 - 24 March 2022 | Gdansk, Poland

    Blockchain Finance Forum – 2nd Edition

    8 – 9 December 2021
    Virtual
    Schedule a Call with Us